Nic Project

There are two parts

• Inbound calls

The calls which comes from the customer and lands in the CRM

• Outbound calls

Calls goes from the agent to the customer

I am looking at outbound calls and its higher concept is shown in the figure

Progress ?

I am done with most of the functionality with the web service layer and its dependance graph is

the CRM Outbound Gadget but few things remaining

• Exception Handling
• Optimization
• Logging